1. Introduction

NiceReply (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (nicereply.co.tz) and our Mteja Sauti customer experience platform.

2. Information We Collect

2.1 Information You Provide

Account registration information (name, email, company, phone number)
Billing and payment information (processed securely via M-Pesa, bank transfer, or credit card processors)
Survey content you create and manage through the platform
Communications with our team (support requests, feedback)

2.2 Information Collected Automatically

Device and browser information
IP address and approximate location
Usage data (pages visited, features used, session duration)
Cookies and similar tracking technologies

2.3 Survey Response Data

When your customers respond to surveys through Mteja Sauti, we process their responses on your behalf. This may include phone numbers (for SMS/USSD/WhatsApp delivery), survey answers, and timestamps. You are the data controller for this information; we act as the data processor.

3. How We Use Your Information

To provide and maintain the Mteja Sauti platform
To process transactions and send billing notifications
To send service updates and product announcements
To provide customer support
To improve our products and services through aggregated analytics
To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

Service providers: SMS gateways, cloud hosting, payment processors — only as needed to deliver our services
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, regular security audits, and access controls. Our infrastructure follows ISO 27001 architecture principles.

6. Data Retention

We retain your account data for as long as your account is active. Survey response data is retained according to your plan settings. You may request deletion of your data at any time by contacting us at hello@nicereply.co.tz.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at hello@nicereply.co.tz.

8. International Data Transfers

Your data may be processed in countries outside Tanzania. We ensure appropriate safeguards are in place, including compliance with GDPR requirements for EU data subjects and POPIA for South African data subjects.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: hello@nicereply.co.tz
Phone: +255 753 677 386
Address: Dar es Salaam, Tanzania