Customer Feedback That Reaches Every Phone
NPS, CSAT & CES surveys via SMS, WhatsApp, USSD & QR — reaching the 70% of African consumers that global tools miss
Global CX Tools Don't Work in Africa
70% Feature Phones
Most African consumers use basic phones. Web-only survey tools miss them entirely.
No Swahili Support
Qualtrics, SurveyMonkey, and Google Forms don't speak your customers' language.
$1,500/month
Enterprise CX tools cost more than most Tanzanian businesses' entire IT budget.
Meet Mteja Sauti
Africa's customer experience platform — built for African channels, languages, and budgets
8 Distribution Channels
SMS, USSD, WhatsApp, QR, Web, Email, In-App SDK, Kiosk
Enterprise CX Metrics
NPS, CSAT, CES with real-time dashboards and alerts
Swahili AI Analysis
Sentiment analysis and theme extraction in Swahili + English
37 Industry Templates
Betting, telco, banking, hospitality, healthcare, government
Enterprise API
REST API, webhooks, CRM connectors, white-label reports
African Pricing
Starting at TZS 150K/mo ($60) — 96% cheaper than Qualtrics
How It Works
From customer interaction to actionable insight in minutes
Customer Interacts
Completes a bet, makes M-Pesa transaction, visits bank
Survey Triggers
API webhook triggers survey automatically
Customer Responds
Via SMS, USSD, WhatsApp — works on any phone
AI Analyzes
Swahili NLP categorizes feedback in real-time
Business Acts
Dashboard shows NPS trends, alerts for drops
Built for 20 Industries
Betting
Responsible gambling compliance, agent network monitoring, churn prediction
- Responsible gambling compliance surveys
- Agent network performance monitoring
- Player churn prediction analytics
- Gaming Board compliance reports
Industry-specific templates
Industries supported
Distribution channels
Uptime architecture
Simple, Transparent Pricing
Built for African budgets. No hidden fees.
Starter
$60/mo USD
Perfect for small businesses getting started with CX
Start Free Trial- 3 active surveys
- 500 responses/month
- SMS + WhatsApp + QR
- Basic analytics dashboard
- Email support
Pro
$200/mo USD
For growing companies that need advanced CX insights
Start Free Trial- Unlimited surveys
- 5,000 responses/month
- All 8 channels
- NPS + CSAT + CES
- AI text analysis (Swahili + English)
- API access
- Priority support
Enterprise
For large organizations with custom requirements
Contact Sales- Unlimited everything
- White-label reports
- Dedicated account manager
- SSO + CRM integration
- Betting/Telco compliance modules
- Custom API integrations
- SLA guarantee
Early Bird: 50% off first 3 months for the first 50 signups
Ready to hear what your customers really think?
No credit card required. Free 14-day trial on all plans.