Telecommunications
Customer Experience for Telcos
Network quality mapping, mobile money feedback, and dealer NPS tracking — built for Africa's telecommunications leaders.
Purpose-Built Features
Network Quality Mapping
Collect geo-tagged network satisfaction data from subscribers via USSD. Map coverage quality by region and identify dead zones.
Mobile Money Feedback
Trigger satisfaction surveys after M-Pesa and mobile money transactions. Track CES across the entire transaction journey.
Bundle & Data Research
Run quick polls via SMS to understand what bundles customers want, price sensitivity, and feature preferences.
Dealer NPS Tracking
Measure NPS at every dealer location. Benchmark performance across your dealer network and identify training needs.
Churn Prevention
Identify at-risk subscribers through feedback patterns and sentiment analysis before they port to a competitor.
Ready-to-Use Templates
Start collecting feedback in minutes with pre-built, industry-specific templates.
Ready to hear what your customers really think?
No credit card required. Free 14-day trial on all plans.